What our Customers say...


Very polite & professional young man. (Alex) Helpful in explaining things to me. Wish all companies were this professional.

I just wanted to let you all know that Shane Jones has been awesome through this whole process. I have been very comfortable with him in my home and he has been so professional. I wanted to make sure you all knew what an asset he is to your company. Thank you!

Gloria is such a thorough, professional cleaner who displays much pride in everything she does. She sets a very high standard for all others. I've never had anyone perform better cleaning in our home.

The Team was amazing! Couldn't have asked for a better experience. Working with Shane and the SERVPRO team made this process much less stressful. SERVPRO has gone above and beyond our expectations and helped in more ways than one! Thankful for them, look forward to working with them more! Thank You!

We greatly appreciate all the hard work during the clean up process. The team was great and would def. use them again!!!

SERVPRO techs were helpful and concerned about our problems and concerns. Thank you for job well done!

Everything was excellent! The service provided was excellent! Thank you for the promptness and professionalism, along with the knowledge that was provided. Great service!

We had a great experience with this and would recommend SERVPRO to anyone I see.

They did an amazing job! Lucas was very prompt, quick and always polite. He's a gem to SERVPRO!

This SERVPRO team was excellent! No improvements are necessary.

Very helpful, polite, excellent job! Shane is an asset to your company.

The staff of SERVPRO were very helpful and attentive during this process. They kept us informed during the whole ordeal.

Amber has a demanding job from my perspective as a customer. She is so patient and professional with me on the phone - sometimes multiple times a day.

SERVPRO was great, they were friendly but more importantly did their job very effectively. They had my downstairs dry and back to normal within a week. Highly recommend them!

Great response & customer service, very helpful & professional!!

SERVPRO team (Adam/Shane/Jeremy/Ron) - Everyone was extremely kind and courteous...kept me informed of all procedures and met all of my expectations....Thank you :)

I have some smoke damage in my kitchen and I called SERVPRO of Suffolk/Smithfield/Franklin because they were highly recommended to me. I called to ask some questions and to see if I could get a free quote to fix the smoke smell in my house. Every person I talked to was professional.  I was surprised that someone was available the same day I called to come out to my home. I was notified when Joey was going to be to my home with sufficient time. When Joey and Justin arrived, they had smiles on their faces, and I felt that they truly loved their job and were glad to help me! They went above and beyond for me and even took down my microwave (which was the main source of smoke smell). They gave me a ton of good advice and tips on how to possibly get rid of the smell. I am so grateful for them both, and I will definitely recommend this company to my friends and family because I was treated so exceptionally well!! 5 stars in my book!

Lucas and team were very respectful and courteous! Job well done!

The SERVPRO team was quick to get here. I am a professional and I've seen good people. Shane should get a promotion, he and his team were very professional. He was quick to assess all the damage and start work immediately. Shane is a top notch professional who lead his team every step of the way. Justin provided great oversight and visited the site several times. Could not have asked for better service.

SERVPRO was on site within a couple of hours of the flood event, taking care of the problem! I was very impressed with their extremely swift response. Justin Shomaker was very professional and helpful. Excellent job!!  **This was for City Hall after Hurricane Matthew**

SERVPRO of Suffolk/Smithfield/Franklin is a very professional group of people.

Experiencing a house fire is devastating and emotional. SERVPRO provided an immediate response to our needs. Management arrived at our home within 3 hours of the fire to evaluate and explain the \restoration process. SERVPRO employees arrived and worked tirelessly every day for the next 2 1/2 weeks. We have been very satisfied with the cleaning service provided by SERVPRO. The employees have served us in a highly professional manner with attention to details. The employees showed pride in their work and really helped to ensure our satisfaction.