Recent Posts

The Fire Damage Restoration Process Explained

4/7/2020 (Permalink)

The recommended process for addressing the problem of fire damage in your home or business: Contacting the Restoration Company. In case of a fire in home or fire in business, the first thing to do is to contact a restoration company like SERVPRO of Suffolk/Smithfield/Franklin for emergency response. Massive smoke smell and smoke damage resulting from a fire in a business or in a home can only be controlled by a professional restoration company with experience in fire cleanup. In some instances, you may be required to board up to stop future commercial fire damage. Therefore, fire damage needs emergency response services. Assessment. Assessment of the level of commercial fire damage is a very important step in the restoration process. The process involves determining the distance of travel by the soot or smoke, the level of smoke damage, and the smoke smell. The restoration company can only estimate the cost of restoration and design an appropriate fire cleanup plan after damage assessment. Moreover, one can only estimate the time it will take to restore the fire in business or fire in home damage through the assessment process. Sealing Services. Smoke damage and smoke smell can be prevented from spreading to other areas in a fire in a business or in a home incident by sealing all the openings and leaks. For example, wall and roof openings may lead to water damage during a rainy season. For successful fire damage restoration to occur, it is important to seal all openings. Therefore, fire damage restoration is highly dependent on water damage restoration. Massive damage can be caused by a burst water pipe or tank in a fire incident. Fire damage Clean-Up. It is important to clean away smoke, dust and soot damage during a fire cleanup process. All the surfaces should be thoroughly cleaned as part of the restoration. It is important to look out for smoke damage, dark surfaces, stained surfaces as well as charred items. The only way to restore normalcy and clear the smoke smell is by cleaning up the affected property. After a fire in a business or fire in a home, it is advisable to remove all standing pools of water by using a submersible pump. Soot damage and smoke odor are removed from the room by drying and sanitizing the affected area. Moreover, bad odor and soot damage can be removed by carpet cleaning. Soot and smoke odor can spread to adjacent rooms, that is why the rooms should also be cleaned immediately. As a future precaution, you may be required to board up walls. Repair and Renovation. The best way to ensure complete and successful restoration is by ensuring that all the damaged furniture and items are repaired. Replacement of damaged cabinets is a very important process in fire damage restoration. However, those that are not badly damaged can be repaired. Renovation services are offered by most restoration companies for clients that need to renovate their property. As mentioned earlier, you can decide to board up your walls to avoid future destruction. The renovation process may involve coming up with a completely new design of the business premises or home that may be more appealing to the owner as compared to the previous design. It is also important to know that you can always benefit from the renovations services that are offered by restoration companies. You can hire extra redesign and renovation services depending on the level of damage. Consultation. Apart from offering restoration services, the companies can be a source of information for those affected by fire accidents. You can always ask the experts questions related to soot damage and other fire-related damages. Moreover, you can also learn how to board up and the recommended room designs. Call SERVPRO of Suffolk/Smithfield/Franklin for all of your restoration needs, 757-934-8404.

Flood Water Safety

4/1/2020 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Your location no longer seems to be a factor-there is always potential for flood damage. reports that in the last 5 years, all 50 states have experienced floods or flash floods. It’s not a matter of if, but when and FEMA reports that nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.

The American Red Cross claims that floods cause more damage in the U.S. every year than any other weather-related disaster. Here are some tips they advise to follow:

Stay away from floodwaters. If you come upon a flowing stream where water is above your ankles, Stop, Turn around, and go another way.
If you approach a flooded road while driving, the same holds true. If you are in your car and waters are rising rapidly, get out of the car quickly and move to higher ground. 
Keep children out of the water. Children may not recognize contaminated water and lack judgment. 

If your home or business is affected by a flood, SERVPRO of Suffolk/Smithfield/Franklin is your water damage restoration company. Even minor floods have the potential to cause major damage to a structure if not treated properly and quickly.

Cleanup can be overwhelming and that’s why SERVPRO of Suffolk/Smithfield/Franklin is prepared to handle any size disaster. When fire and water take control of your life, let your local SERVPRO of Suffolk/Smithfield/Franklin help you take it back.

Call us 24 hours a day, 7 days a week at 757-934-8404.

Mitigation/Remediation Services Available 24/7

4/1/2020 (Permalink)

SERVPRO of Suffolk/Smithfield/Franklin is ready to answer the call 24/7/365!

As an independently owned business ourselves, we understand that business continuity is extremely important and that every hour lost is a customer and revenue lost. And with our highly trained and certified technicians, we can prevent losses such as water damage and mold from being a long-term problem to your business. Being that we are a 24-hour franchise, we have a flexible schedule to work around time strains you may have.

We have the experience and the technology needed to solve any problem. If your business is damaged by water, fire or any other forces of mother nature, don’t hesitate to call SERVPRO of Suffolk/Smithfield/Franklin, 757-934-8404. 

The 3 Categories of Water Damage

4/1/2020 (Permalink)

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Blackwater is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways and standing water. Blackwater may contain chemicals, microbes, and sewage. Avoid any contact with black water.

At SERVPRO of Suffolk/Smithfield/Franklin, we want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to water damage, or to schedule an estimate, please call us today at 757-934-8404.

Water Damage Prevention Tips

4/1/2020 (Permalink)

Do you know what the number 1 culprit is that weakens the foundation of your home? WATER DAMAGE!

Similar to the core strength of your body, water damage hits the core strength of your house causing harm to your property. Below are some strategies on how to prevent any future water damages. 

1. Make sure your home has good drainage

Gutters need to be cleaned on a routine basis. If not, a clogged gutter can damage the siding and foundation of your home. The maintenance cost of cleaning your gutters depends on the size and height of your home. On the contrary, it cost no money for you to clean your gutters yourself. 

2. Test your sump pump regularly

Your sump pump should be checked to see if it's running properly at least once a year. When it comes to storm seasons, several checks should be conducted. To test your sump pump, slowly fill the sump pump pit with water, watch the "float' to rise and then watch to make sure that the water level falls. It's free to get your sump pump professionally tested.

3. Check for water leaks and fix them

If you get the chance to fix a leak shortly after it started, there may be no long-term damage at all. However, if you have persistent leaks, it can lead to mold growth, termites, ants and more. To check for leaks, check dark spots under pipes, inside sink cabinets, and stains on ceilings. 

If you have any questions/concerns, please call SERVPRO of Suffolk/Smithfield/Franklin, 757-934-8404. Our team is certified and well trained to make it look and feel "Like it never even happened." 

We are Cleaning Experts

3/24/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Suffolk/Smithfield/Franklin - 757-934-8404


Commercial ERP (Emergency Ready Plan)

3/4/2020 (Permalink)

The Best Way to Reduce Business Interruption Following a Disaster is to Plan for it NOW.

By developing a SERVPRO® Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action.   All your contacts, your property manager, engineers’ info, etc. accessible at the touch of a button.

SERVPRO of Suffolk/Smithfield/Franklin offers complimentary ERP services to commercial business owners and facilitators.

Your ERP with SERVPRO® will include:           

  • A no-cost assessment of your facility
  • A concise Profile Document that contains only the critical information needed in an emergency
  • A guide to help get you back into your building following a disaster
  • Establishes SERVPRO® of Suffolk/Smithfield/Franklin as your disaster mitigation and restoration provider
  • Identification of the line of command for authorizing work to begin
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

Call SERVPRO of Suffolk/Smithfield/Franklin to get your business covered! 757-934-8404

Water and the Damage it does in just minutes!

3/4/2020 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Suffolk/Smithfield/Franklin provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Suffolk/Smithfield/Franklin arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –757-934-8404

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Call SERVPRO of Suffolk/Smithfield/Franklin for all your water damage needs or concerns, 757-934-8404.

Water Damage after a Fire

3/4/2020 (Permalink)

If you have ever experienced a fire at your home or business, you understand the devastation involved. And to make matters worse, with a fire often comes water damage. The main causes being sprinkler heads busting and extensive use of fire extinguishers and hoses. It is very important to take care of the water damage immediately. If you ignore it, it will be more costly to remediate, and the damage will be significantly worse.

Here at SERVPRO of Suffolk/Smithfield/Franklin, we specialize in fire and water remediation. We know how stressful this time is and we strive to make your life as easy as possible during this difficult time. We are always here, 24/7 to answer any questions or concerns you have.

If you have experienced water damage due to a fire, or any other water damage needs, call SERVPRO of Suffolk/Smithfield/Franklin at 757-934-8404. 

Commercial Water Damage Facts

2/27/2020 (Permalink)

When it comes to water damage to a residential or commercial property, there is more than meets the eye.

Here are some water facts and figures as they pertain to the restoration industry:

1. Water is capable of dissolving a variety of different substances. In fact, water is known as the “universal solvent” because it dissolves more substances than any other liquid.

2. A sheet of drywall standing upright with its edge sitting in a ½” of water can wick water up to 6 inches in less than three hours.

3. Mold typically begins to grow in 24 to 48 hours in an untreated moist environment.

4. A good indication of a failing hot water heater is a puddle of water underneath it, indicating a slow leak, or rusted or corroded fittings on the top of the heater. If you don’t investigate the leak ASAP, you may quickly flood your home because water heaters are under a great deal of water pressure.

5. There are three categories of water contamination defined in the restoration industry:

  • Category One – Water from a clean water source with no substantial risk of causing sickness or discomfort. Examples include water from a broken water supply pipe or an overflowing bathtub.
  • Category Two – Water that has a significant degree of chemical, biological, and/or physical contamination. Examples include water from aquariums, dishwasher or clothes washer leaks, and water entering the structure from below grade. Discharged Category One water that sits untreated more for more than 24 hours becomes Category Two.
  • Category Three – Water emanating from a grossly unsanitary source or carrying disease-causing agents. Examples include discharges from sewer or septic systems/pipes and floodwaters. Discharged Category One water that sits more for more than 48 hours becomes Category Three. Discharged Category Two water that sits more for more than 24 hours becomes Category Three.

6. Controlling pathogenic microorganisms during a restoration project may require the use of chemical agents that act as biocides. The United States Environmental Protection Agency (EPA) has defined three levels of biocidal activity:

  • Sanitizers – Designed to reduce the number of microorganisms.
  • Disinfectants – Designed to destroy or inhibit the growth of microorganisms but not necessarily their spores.
  • Sterilizer – Designed to destroy all microorganisms (fungi/molds, bacteria, viruses, etc.) and their spores.

Call SERVPRO of Suffolk/Smithfield/Franklin for all your water damage needs, 757-934-8404.