Recent Posts

Maintaining Commercial Maintenance Needs

9/16/2021 (Permalink)

It’s very important to keep up with your commercial maintenance needs because this can prevent damages to your property. Things like checking your hot water heater to see when the last time it was replaced or checking the condensation lines coming from your air conditioning unit are quick and easy preventative measures. These are just some of the things you can check to prevent damages to your home.

Most water damages come from a preventable source such as your hot water heater or air conditioning condensation line. With hot water heaters, you should replace them every 8–12 years. A replacement will vary with the severity of your local weather, the design of the unit, the quality of installation, and the maintenance your unit has received. With an air conditioner condensation line we would recommend cleaning it once a year to maintain a blockage-free line.

There are plenty of websites that explain how to do these things yourself but we would recommend that if you are not a professional, you should hire a professional to perform maintenance on your home. Performing these two quick and easy checks can go a long way in preventing any potential issues. 

If you should encounter any problems, remember to Call SERVPRO of Suffolk/Smithfield/Franklin, 757-934-8404.

Cool Temps, Potential Rising Fires

9/16/2021 (Permalink)

There is a chill in the air, beautiful colors outside, football on the TV, and an abundance of decorations to be put up. With everything going on in the fall, it is easy to forget that autumn can be a dangerous time for fires. It is very important to be prepared and aware of your surroundings.

As you start to put up the decorations for Halloween and Thanksgiving, remember that dried flowers, cornstalks, and bales of straw are all highly flammable. Pair this with the candle-lit Jack-O-Lanterns along with other open flames and there is a recipe for disaster. It is very important to be careful and think about the way you decorate. Be sure to keep any flames far away from anything even remotely flammable. It is also very important to keep all exits clear of all decorations.

SERVPRO of Suffolk/Smithfield/Franklin isn’t the only one stressing fire prevention in the Fall. Each October, the National Fire Protection Association observes Fire Prevention Week. It is a week designated to encourage people to evaluate their surroundings and make sure that they have a plan in place in the event of a fire. It’s a great time for schools and families to teach children about fire safety.

Even if you don’t have children, take some time this month to make sure you have a plan in place. Make sure you have up-to-date fire extinguishers at the ready and fresh batteries in your smoke detectors. Always remember, no one ever expects a fire to happen. A good plan and fast action can turn a total loss into a small claim.

Call SERVPRO of Suffolk/Smithfield/Franklin with any fire-related needs, we are here 24/7, 365 days a year, 757-934-8404. 

Residential Water Damage Tips

9/16/2021 (Permalink)

Water damage can happen at any time of the day and anywhere within your home. Examples of possible water damages are toilet clogs, dishwasher leaks, refrigerator line leaks, hot water heater, and pipe bursts to name a few. When a disaster happens in your home, our team of trained and licensed technicians will walk through the disaster with you along with the entire drying process. 

At the end of the day, your home is the biggest purchase/investment ever. We are here to help you in a time of need when you need us the most and we understand the amount of stress that a loss can do to a person. Any type of disaster to your home can easily be the worst day of your life.

If a tragedy ever happens to your home, whether it's a basement flood, water heater burst, or sewage backing up into your toilet, call SERVPRO of Suffolk/Smithfield/Franklin, 757-934-8404. 

Difference's between Primary & Secondary Water Damage

9/16/2021 (Permalink)

When waters flood your home or business, you may not worry about how the resulting damage was caused. However, understanding the difference between secondary and primary damage can help you make smart decisions about the cleanup process. Black mold, for example, may not grow in your flooded home if you act quickly.


Primary damage is anything that happened at the time of the flooding. This can include the following:

  • Broken pipe
  • Damaged building materials
  • Waterlogged furniture

Many residential water cleanup professionals consider primary damage to be anything done at the time of the flooding before the waters stopped flowing.


Secondary damage, therefore, is anything that happened once the initial flood stopped. Often, this type of destruction takes place when flooding is not noticed for days. Black mold can start to grow if stagnant water is left unattended, for example. Slow reaction times aren't the only thing that could cause your home to continue being damaged after flooding has stopped. A poor cleanup technique can also attribute to this destruction.

For example, if your home is not completely dried out, there may still be a higher-than-normal humidity level. This high humidity can degrade fabrics, warp wood floors, or encourage the growth of mold spores.

For any of your water damage concerns, call SERVPRO of Suffolk/Smithfield/Franklin at 757-934-8404.

The 3 Categories of Water Damage

4/29/2021 (Permalink)

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Blackwater is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways and standing water. Blackwater may contain chemicals, microbes, and sewage. Avoid any contact with black water.

At SERVPRO of Suffolk/Smithfield/Franklin, we want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state-of-the-art equipment will have your home or business dry, clean, and back to normalcy in a timely and professional manner. If you have any concerns related to water damage, or to schedule an estimate, please call us today at 757-934-8404.

The Fire Damage Restoration Process

4/29/2021 (Permalink)

The recommended process for addressing the problem of fire damage in your home or business: Contacting the Restoration Company. In case of a fire in the home or a fire in a business, the first thing to do is to contact a restoration company like SERVPRO of Suffolk/Smithfield/Franklin for emergency response. Massive smoke smell and smoke damage resulting from a fire in a business or in a home can only be controlled by a professional restoration company with experience in fire cleanup. In some instances, you may be required to board up to stop future commercial fire damage. Therefore, fire damage needs emergency response services. Assessment. Assessment of the level of commercial fire damage is a very important step in the restoration process. The process involves determining the distance of travel by the soot or smoke, the level of smoke damage, and the smoke smell. The restoration company can only estimate the cost of restoration and design an appropriate fire cleanup plan after damage assessment. Moreover, one can only estimate the time it will take to restore the fire in business or fire in home damage through the assessment process. Sealing Services. Smoke damage and smoke smell can be prevented from spreading to other areas in a fire in a business or in a home incident by sealing all the openings and leaks. For example, wall and roof openings may lead to water damage during a rainy season. For successful fire damage restoration to occur, it is important to seal all openings. Therefore, fire damage restoration is highly dependent on water damage restoration. Massive damage can be caused by a burst water pipe or tank in a fire incident. Fire damage Clean-Up. It is important to clean away smoke, dust, and soot damage during a fire cleanup process. All the surfaces should be thoroughly cleaned as part of the restoration. It is important to look out for smoke damage, dark surfaces, stained surfaces as well as charred items. The only way to restore normalcy and clear the smoke smell is by cleaning up the affected property. After a fire in a business or fire in a home, it is advisable to remove all standing pools of water by using a submersible pump. Soot damage and smoke odor are removed from the room by drying and sanitizing the affected area. Moreover, bad odor and soot damage can be removed by carpet cleaning. Soot and smoke odor can spread to adjacent rooms, that is why the rooms should also be cleaned immediately. As a future precaution, you may be required to board up walls. Repair and Renovation. The best way to ensure complete and successful restoration is by ensuring that all the damaged furniture and items are repaired. Replacement of damaged cabinets is a very important process in fire damage restoration. However, those that are not badly damaged can be repaired. Renovation services are offered by most restoration companies for clients that need to renovate their property. As mentioned earlier, you can decide to board up your walls to avoid future destruction. The renovation process may involve coming up with a completely new design of the business premises or home that may be more appealing to the owner as compared to the previous design. It is also important to know that you can always benefit from the renovation services that are offered by restoration companies. You can hire extra redesign and renovation services depending on the level of damage. Consultation. Apart from offering restoration services, the companies can be a source of information for those affected by fire accidents. You can always ask the experts questions related to soot damage and other fire-related damages. Moreover, you can also learn how to board up and the recommended room designs. Call SERVPRO of Suffolk/Smithfield/Franklin for all of your restoration needs, 757-934-8404.

Safety During Flood Water

4/28/2021 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Your location no longer seems to be a factor-there is always potential for flood damage. reports that in the last 5 years, all 50 states have experienced floods or flash floods. It’s not a matter of if, but when and FEMA reports that nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.

The American Red Cross claims that floods cause more damage in the U.S. every year than any other weather-related disaster. Here are some tips they advise to follow:

Stay away from floodwaters. If you come upon a flowing stream where water is above your ankles, Stop, Turn around, and go another way.
If you approach a flooded road while driving, the same holds true. If you are in your car and waters are rising rapidly, get out of the car quickly and move to higher ground. 
Keep children out of the water. Children may not recognize contaminated water and lack judgment. 

If your home or business is affected by a flood, SERVPRO of Suffolk/Smithfield/Franklin is your water damage restoration company. Even minor floods have the potential to cause major damage to a structure if not treated properly and quickly.

Cleanup can be overwhelming and that’s why SERVPRO of Suffolk/Smithfield/Franklin is prepared to handle any size disaster. When fire and water take control of your life, let your local SERVPRO of Suffolk/Smithfield/Franklin help you take it back.

Call us 24 hours a day, 7 days a week at 757-934-8404.

Water Damage Prevention Tips

4/28/2021 (Permalink)

Do you know what the number 1 culprit is that weakens the foundation of your home? WATER DAMAGE!

Similar to the core strength of your body, water damage hits the core strength of your house causing harm to your property. Below are some strategies on how to prevent any future water damages. 

1. Make sure your home has good drainage

Gutters need to be cleaned on a routine basis. If not, a clogged gutter can damage the siding and foundation of your home. The maintenance cost of cleaning your gutters depends on the size and height of your home. On the contrary, it cost no money for you to clean your gutters yourself. 

2. Test your sump pump regularly

Your sump pump should be checked to see if it's running properly at least once a year. When it comes to storm seasons, several checks should be conducted. To test your sump pump, slowly fill the sump pump pit with water, watch the "float' to rise and then watch to make sure that the water level falls. It's free to get your sump pump professionally tested.

3. Check for water leaks and fix them

If you get the chance to fix a leak shortly after it started, there may be no long-term damage at all. However, if you have persistent leaks, it can lead to mold growth, termites, ants, and more. To check for leaks, check dark spots under pipes, inside sink cabinets, and stains on ceilings. 

If you have any questions/concerns, please call SERVPRO of Suffolk/Smithfield/Franklin, 757-934-8404. Our team is certified and well trained to make it look and feel "Like it never even happened." 

Mitigation & Remediation Services Available 24/7

4/28/2021 (Permalink)

SERVPRO of Suffolk/Smithfield/Franklin is ready to answer the call 24/7/365!

As an independently owned business ourselves, we understand that business continuity is extremely important and that every hour lost is a customer and revenue lost. And with our highly trained and certified technicians, we can prevent losses such as water damage and mold from being a long-term problem to your business. Being that we are a 24-hour franchise, we have a flexible schedule to work around time strains you may have.

We have the experience and the technology needed to solve any problem. If your business is damaged by water, fire, or any other forces of mother nature, don’t hesitate to call SERVPRO of Suffolk/Smithfield/Franklin, 757-934-8404. 

Know the Dirty Facts About Sewage Backups

3/24/2021 (Permalink)

When a sewage system backs up in a home and floods the entire bathroom and surrounding areas, this is called a category 3 water contamination.  The cleanup requires professionally trained technicians and professional equipment.  

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments.

SERVPRO of Suffolk/Smithfield/Franklin is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations. Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

After any biohazard or sewage contamination in your home or business, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Exposure to biological and chemical contaminants can pose serious health consequences.
  • Floodwater can contain sewage, pesticides, and other contaminants.
  • Only do activities that are safe for you to perform.

What To Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

  • Don’t leave wet fabrics in place. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if the ceiling is wet and keep out of rooms where ceilings are sagging.

Need Biohazard Cleanup Services?
Call SERVPRO of Suffolk/Smithfield/Franklin Today –757-934-8404