What our Customers say...


Just wanted to so thank you for the great job your team did helping with our water heater leak/bust. Will definitely recommend and use you guys again.

Very professional and on time. Great crew!! Thank you!

Thank you all for our catered lunch for the entire Ryan Homes staff, it was delicious and greatly appreciated. We value the relationship we have with SERVPRO and look forward to continuing it. 

We can't thank you enough for your generous gift following our house fire. We are blown away by the kindness and love extended to us in gifts of clothes, food, gift cards, and money. We are overwhelmed at all the kindness. We thank you again from the bottom of our hearts.

Wanted to say thank you for the bucket full of giveaways that SERVPRO of Suffolk dropped off to our fire station. The snacks and First Responder gifts including coloring books and crayons for kids were perfect. It was greatly appreciated by the entire team. 

We contracted SERVPRO to clean up our store for the new one to take over. It was very involved, required weekend work, detailed cleaning, and in a timely manner. SERVPRO exceeded all expectations and were great to work with. We will definitely reach out to them again for future projects.

Had a busted pipe that flooded the house while we were in town, called SERVPRO and they were there in 1 hour with all the proper equipment to start the drying process and mitigate the damage. Justin Shomaker was my Field representative and did an awesome job working with insurance adjuster and overseeing contractor support that completed all the work on the house from top to bottom. All I had to do was pick colors and sign the insurance checks... it was one of the smoothest operations I've seen in a long time with respect to a disastrous situation. I would recommend having SERVPRO's number in your phone just in case.. Very impressed with their professionalism!! outstanding job!!! Thanks, Mike

Dear SERVPRO, Thank you for your rapid response. Your workers were very courteous and thorough. They took the time to explain their work and we appreciated it. Gratefully, Mr & Mrs Weech

Excellent job was done by you all. Can't thank you enough.

I appreciate the work your guys did in my home and getting it back clean and safe for my family. Great job!

SERVPRO has a great team, you all were professional and great to work with. We appreciate all the help.

My husband and I are so appreciative of the work you all did in our home during such a traumatic time. The guys were genuinely caring and respectful and made the process after the fire so much smoother. Thank you.

Thanks to your guys for coming out so quickly and getting our home dry and the roof tarpped and repaired after the wind/rain storm. We appreciate all your efforts!

I appreciate greatly all the work your guys did for us after the fire. It was a really hard time for my family and SERVPRO made it all go much more smoothly and efficiently. 

All of us here at the congregation appreciate your team's help during our time of need. Thank you for a job well done.

I am very grateful for your guys who came out to my home so quickly to tarp my roof after the wind storm. I know it helped prevent more water damage. Thank you again.

We have worked with SERVPRO many times and your team is always very professional and do excellent work. We appreciate you always being there when needed and look forward to working with you in the future as needed.

Our office is appreciative of the work you did after the frozen pipes caused quite a bit of damage. The gentlemen you sent out did a great job.

You all had a large job and a lot of work in our church after the water damage. It was all done very well and in a timely manner. We all here at the church appreciate your help and professionalism very much.

We appreciate all the work your team did at our office after our water leak. It was quite a bit of damage and you all had us dry and repairs done in a very timely manner. Thanks again.

We always appreciate the help from SERVPRO in our communities. Thank you for most recently assisting with a clubhouse that had mold growth in multiple areas. We were able to get back in and use the facility in a very timely manner.

Your guys came out and did a great job cleaning up and removing all traces of mold in my home. They were courteous and seemed to genuinely care.

Really happy with the work your guys did getting our rooms cleaned and the mold removed. Was impressed with the techniques and tools used. Thanks

We appreciate your guys getting out to our facility in such a timely manner and handling the job so quickly. Thank you, we will use you again if needed for sure.

I appreciate how quickly your guys got out and tarped my roof. I am sure it prevented even more water damage than what had already occurred. We will definitely recommend you to our friends.

I can't thank your team enough during this devastating time. You all have been professional and caring and answered all of my questions. Thank you.

Your technicians were on the scene and protecting my home within an hour of the wind damage. I am very grateful for the efficiency and helpfulness of your employees.

Very polite & professional young man. (Alex) Helpful in explaining things to me. Wish all companies were this professional.

I just wanted to let you all know that Shane Jones has been awesome through this whole process. I have been very comfortable with him in my home and he has been so professional. I wanted to make sure you all knew what an asset he is to your company. Thank you!

Gloria is such a thorough, professional cleaner who displays much pride in everything she does. She sets a very high standard for all others. I've never had anyone perform better cleaning in our home.

The Team was amazing! Couldn't have asked for a better experience. Working with Shane and the SERVPRO team made this process much less stressful. SERVPRO has gone above and beyond our expectations and helped in more ways than one! Thankful for them, look forward to working with them more! Thank You!

We greatly appreciate all the hard work during the clean up process. The team was great and would def. use them again!!!

SERVPRO techs were helpful and concerned about our problems and concerns. Thank you for job well done!

Everything was excellent! The service provided was excellent! Thank you for the promptness and professionalism, along with the knowledge that was provided. Great service!

We had a great experience with this and would recommend SERVPRO to anyone I see.

They did an amazing job! Lucas was very prompt, quick and always polite. He's a gem to SERVPRO!

This SERVPRO team was excellent! No improvements are necessary.

Very helpful, polite, excellent job! Shane is an asset to your company.

The staff of SERVPRO were very helpful and attentive during this process. They kept us informed during the whole ordeal.

Amber has a demanding job from my perspective as a customer. She is so patient and professional with me on the phone - sometimes multiple times a day.

SERVPRO was great, they were friendly but more importantly did their job very effectively. They had my downstairs dry and back to normal within a week. Highly recommend them!

Great response & customer service, very helpful & professional!!

SERVPRO team (Adam/Shane/Jeremy/Ron) - Everyone was extremely kind and courteous...kept me informed of all procedures and met all of my expectations....Thank you :)

I have some smoke damage in my kitchen and I called SERVPRO of Suffolk/Smithfield/Franklin because they were highly recommended to me. I called to ask some questions and to see if I could get a free quote to fix the smoke smell in my house. Every person I talked to was professional.  I was surprised that someone was available the same day I called to come out to my home. I was notified when Joey was going to be to my home with sufficient time. When Joey and Justin arrived, they had smiles on their faces, and I felt that they truly loved their job and were glad to help me! They went above and beyond for me and even took down my microwave (which was the main source of smoke smell). They gave me a ton of good advice and tips on how to possibly get rid of the smell. I am so grateful for them both, and I will definitely recommend this company to my friends and family because I was treated so exceptionally well!! 5 stars in my book!

Lucas and team were very respectful and courteous! Job well done!

The SERVPRO team was quick to get here. I am a professional and I've seen good people. Shane should get a promotion, he and his team were very professional. He was quick to assess all the damage and start work immediately. Shane is a top notch professional who lead his team every step of the way. Justin provided great oversight and visited the site several times. Could not have asked for better service.

SERVPRO was on site within a couple of hours of the flood event, taking care of the problem! I was very impressed with their extremely swift response. Justin Shomaker was very professional and helpful. Excellent job!!  **This was for City Hall after Hurricane Matthew**

SERVPRO of Suffolk/Smithfield/Franklin is a very professional group of people.

Experiencing a house fire is devastating and emotional. SERVPRO provided an immediate response to our needs. Management arrived at our home within 3 hours of the fire to evaluate and explain the \restoration process. SERVPRO employees arrived and worked tirelessly every day for the next 2 1/2 weeks. We have been very satisfied with the cleaning service provided by SERVPRO. The employees have served us in a highly professional manner with attention to details. The employees showed pride in their work and really helped to ensure our satisfaction.